Different types of Support at ArvanCloud - ArvanCloud

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Different types of Support at ArvanCloud

13 Jul 2019

The Support system in ArvanCloud is offered by the following methods:

  • Ticketing
  • Support resources
  • Articles and help
  • 24/7 Phone support
  • Workshops
  • Customization of services
  • Monitoring the settings

For more information about the support plans and pricing please visit “Support” page

Users can use all the support features by choosing their desired support plan.

Ticketing

To submit a ticket, enter the “tickets” section from the Support menu and select “New Request” to submit your ticket.

Each New request has different sections, including:

  • Title
  • Department: choose the relevant department to your request, such as: support, sales, management, feedback.
  • Related to: in this section you can choose your required category of services and help the support team in faster troubleshooting
  • Priority: You can choose the priority of request in this section: normal, high, urgent.
  • Description: details of your request.
  • Attachment: you can upload the relevant screenshots that facilitate the support process.

After submitting the request, the support team with respond to you as soon as possible.

Phone Support

To use the phone support (During the working hours, or 24/7 ) first choose the phone support plan and after reining the subscription code, you can use this service.

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