Setup Archives - ArvanCloud

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13 Jul 2019
Reading time 1 Minutes

Main Server Setting

When registering on the website, your main server will be automatically detected but there’s a possibility that your main server might be detected incorrectly. When the main server is not detected incorrectly? When you are using another CDN When there’s a firewall or some protection device. When your main server is…

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13 Jul 2019
Reading time 3 Minutes

Different types of Support at ArvanCloud

The Support system in ArvanCloud is offered by the following methods: Ticketing Support resources Articles and help 24/7 Phone support Workshops Customization of services Monitoring the settings For more information about the support plans and pricing please visit “Support” page Users can use all the support features by choosing their desired…

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2 Jul 2019
Reading time 1 Minutes

Error 481 : “Access from your country to this domain is restricted”

The users see this error when the webmaster of the website in question has blocked access from the region or country that sends the request for copyright issues or political or security reasons. Webmaster can unblock the access from their user panel by going to  Firewall > Restriction by city/country  …

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2 Jul 2019
Reading time 2 Minutes

Why “Permanent Access” Feature Doesn’t Work?

Since ArvanCloud sets it’s caching performance based on your settings and configurations on your domain, it is possible that the displaying or uploading of your website’s problems might be due to your incorrect caching configurations. For more information about configuration please read the related articles. 1- Only the hosted data on…

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2 Jul 2019
Reading time 3 Minutes

Website Origin Server out of order Error

One of the issues that might be displayed to the users that connect to websites that use Arvan CDN is “Website Origin Server out of order Error”.  As clearly indicated in the error, this error means the origin server of the website is out of service (down). Arvan shows this error…

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2 Jul 2019
Reading time 3 Minutes

How to create API Key?

To use API for Arvan products, first you need to be authenticated. You need to use your API Key in your account for gaining access to API functionalities. By selecting “New Key” you can create a new API Key: After selecting  “New Key”, you should select a name for your API…

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2 Jul 2019
Reading time 1 Minutes

Activating two factor authentication

To activate two factor authentication you just need to click on your name in the panel menu, and choose “Security setting”. Then in the section “two step sign in”, choose one of the options of SMS (sign in via activation code sent through SMS) or Email (sign in from email with…

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2 Jul 2019
Reading time 1 Minutes

How to update your account information

To update your profile account information, click your name on the panel menu and then select “Edit User information”. After making the required changes, by clicking “Edit Information” button, you can easily update your account information. Please notice that by changing your email address or mobile number, you will be automatically…

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2 Jul 2019
Reading time 1 Minutes

How to change your password?

To change your password you just need to click your name in panel menu, and then choose “change password”. After the opening of the “change password” page, enter your old password in “enter old password” section and your new password in “enter new password” section and in the “confirm password” section,…

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1 Jul 2019
Reading time 1 Minutes

My Server is not Offline and it’s accessible but I still see the “Permanent Access” message?

If you see the “permanent access” message yet your server is still online and accessible, then there’s a problem in your server or the hosting network which blocks the requested traffic coming from ArvanCloud. Since ArvanCloud acts as a Reverse Proxy as well, all your request are spooned towards your server…

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